CX CONSULTANCY SERVICE

We are a ONE-STOP SHOP for all things Customer Experience. Our service offering is broken into multiple functions and ranges from Consulting Services, Training Programs and Recruitment.  REAM CXC Ltd. brings the capabilities of Customer Experience services with the flexibility and personalization that only REAM CXC Ltd can deliver. 

Understanding that each engagement is unique, with deep expertise across leading platforms, REAM CXC Ltd. speedily and economically deploys solutions that are tailored for a broad spectrum of organisational Customer Experience functions.

  • Customer Experience Management Consulting
  • Customer Experience Journey Designing
  • Contact Centre Setup, Expansion, and Realignment
  • Conducting Experience Voice of Customer (VoC) Designing

CX TRAINING AND DEVELOPMENT SERVICES

REAM CXC Ltd with over 15 years of training experience from the team offers a wide of training programs at the requests of clients in the following:  

  • Professional Certificate Programs
  • Masterclass for Global Certification
  • Leadership and Management Workshop
  • Personal Development Workshop

CX RECRUITMENT SERVICES

We provide clients with recruiting services. We believe in getting resourceful, supportive, and diligent resources to fill up vacancies. We use creative ways through our process of advertising, selection, orientation, and follow-up to get versatile candidates who have passion for the work ahead.

We develop the job descriptions and person specifications as well as attract the talent pool, screening and selecting the right resource that best matches the requirement of the organisation.

CX SOLUTIONS PROCUREMENT SERVICES

We handle the procurement of world-class yet affordable contact centre solutions and equipment; general procurement of systems and equipment etc.

We handle the procurement of world-class yet affordable contact centre solutions and equipment; general procurement of systems and equipment etc.

  • Contact Centre solutions
  • Workforce Management (WFM) solutions
  • Customer Relationship Management
  • (CRM) solutions
  • Contact Centre Equipment (workstations, seats, headsets etc.)
  • Omni- Channel solutions
  • Voice of Customer (VoC) solutions
  • Survey solutions etc.