Niche Services
We offer a variety of professional services that help you achieve your business goals.
CX CONSULTANCY SERVICES –
Customer Experience
• Customer Experience Strategy Formulation
• Experience Designing
• Voice of Customer (VoC) Designing
• Journey Mapping
• CX Maturity Assessments
CX Audits
CX Balance Scorecard
• CX Persona Building
• NPS
Contact Center
• Contact Centre Setup,
• Contact Center Expansion
• Contact Center Realignment
• Contact Center Strategy formulation
• Touch Point Surveys
Contact Center Metric and KPI development
Customer Service
• Service Strategy formulation
• Service Recovery Design
• Service Quality Design
• Service Excellence Design
• Mystery Shopping
• Customer Satisfaction Surveys
Customer Service Metric and KPI development
BESPOKE SOLUTIONS
We offer world-class yet affordable customer experience solutions and tools.
• Contact Centre solutions
• Customer Relationship Management (CRM) solutions
• Contact Centre Equipment (workstations, seats, headsets etc.)
• Voice of Customer (VoC) solutions
• Customer Experience tool kit
• CX Maturity Assessment Tools
PROFESSIONAL DEVELOPMENT
Where do we deliver the most? In essence, our professional Development is for any individual and/or corporate entity in Ghana and West Africa with the objective of improving Customer Experience, Performance, and Quality.
• Professional Certificate Programs:
• Customer Experience Foundation
• Customer Service Excellence
• Contact Center Operations
• Master Class Programs for Global Certification
• Customer Experience Masterclass
• Customer Service Masterclass
• Contact Center Masterclass
• CX Leadership & Management Development Workshops
• Leadership
• Supervisory Skills
• Time Management
• Agile Mindset
• Change Management
• Conflict Management
• Stress Management
• Coaching (CX, EX, DX, UX)
• Delegation Skills
• Decision-Making
• CX Personal Development Training Programs
• Entrepreneurial Skills
• Negotiation Skills
• Communication Skills
• E-mail Etiquette
• Telephone Etiquette
• Presentation Skills
• Emotional Intelligence