Niche Services

We offer a variety of professional services that help you achieve your business goals.

 

CX CONSULTANCY SERVICES – 

 

Customer Experience

• Customer Experience Strategy Formulation

• Experience Designing  

• Voice of Customer (VoC) Designing

• Journey Mapping

• CX Maturity Assessments

CX Audits

CX Balance Scorecard

• CX Persona Building 

• NPS

 

Contact Center

• Contact Centre Setup, 

• Contact Center Expansion 

• Contact Center Realignment 

• Contact Center Strategy formulation

• Touch Point Surveys

Contact Center Metric and KPI development

 

Customer Service

• Service Strategy formulation 

• Service Recovery Design

• Service Quality Design

• Service Excellence Design

• Mystery Shopping

• Customer Satisfaction Surveys

Customer Service Metric and KPI development

 

BESPOKE SOLUTIONS

We offer world-class yet affordable customer experience solutions and tools. 

• Contact Centre solutions

• Customer Relationship Management (CRM) solutions

• Contact Centre Equipment (workstations, seats, headsets etc.)

• Voice of Customer (VoC) solutions

• Customer Experience tool kit

• CX Maturity Assessment Tools

 

 

PROFESSIONAL DEVELOPMENT

Where do we deliver the most?  In essence, our professional Development is for any individual and/or corporate entity in Ghana and West Africa with the objective of improving Customer Experience, Performance, and Quality. 

 

• Professional Certificate Programs:

• Customer Experience Foundation 

• Customer Service Excellence

• Contact Center Operations

 

• Master Class Programs for Global Certification

• Customer Experience Masterclass 

• Customer Service Masterclass 

• Contact Center Masterclass 

 

• CX Leadership & Management Development Workshops

• Leadership

• Supervisory Skills 

• Time Management 

• Agile Mindset

• Change Management 

• Conflict Management 

• Stress Management 

• Coaching (CX, EX, DX, UX)

• Delegation Skills 

• Decision-Making

 

• CX Personal Development Training Programs

• Entrepreneurial Skills 

• Negotiation Skills  

• Communication Skills  

• E-mail Etiquette  

• Telephone Etiquette 

• Presentation Skills 

• Emotional Intelligence