Niche Services

We offer a variety of professional services that help you achieve your business goals.

CX CONSULTANCY SERVICES – 

Customer Experience

• Customer Experience Strategy Formulation

• Experience Designing  

• Voice of Customer (VoC) Designing

• Journey Mapping

• CX Maturity Assessments

CX Audits

CX Balance Scorecard

• CX Persona Building 

• NPS

Contact Center

• Contact Centre Setup, 

• Contact Center Expansion 

• Contact Center Realignment 

• Contact Center Strategy formulation

• Touch Point Surveys

Contact Center Metric and KPI development

Customer Service

• Service Strategy formulation 

• Service Recovery Design

• Service Quality Design

• Service Excellence Design

• Mystery Shopping

• Customer Satisfaction Surveys

Customer Service Metric and KPI development

BESPOKE SOLUTIONS

We offer world-class yet affordable customer experience solutions and tools.

•Contact Centre solutions

•Customer Relationship Management (CRM) solutions

•Contact Centre Equipment (workstations, seats, headsets etc.)

•Voice of Customer (VoC) solutions

•Customer Experience tool kit

•CX Maturity Assessment Tools

PROFESSIONAL DEVELOPMENT

Where do we deliver the most?  In essence, our professional Development is for any individual and/or corporate entity in Ghana and West Africa with the objective of improving Customer Experience, Performance, and Quality.

• Professional Certificate Programs:

• Customer Experience Foundation 

• Customer Service Excellence

• Contact Center Operations

Master Class Programs for Global Certification

• Customer Experience Masterclass 

• Customer Service Masterclass 

• Contact Center Masterclass 

• CX Leadership & Management Development Workshops

• Leadership

• Supervisory Skills 

• Time Management 

• Agile Mindset

• Change Management 

• Conflict Management 

• Stress Management 

• Coaching (CX, EX, DX, UX)

• Delegation Skills 

• Decision-Making

• CX Personal Development Training Programs

• Entrepreneurial Skills 

• Negotiation Skills  

• Communication Skills  

• E-mail Etiquette  

• Telephone Etiquette 

• Presentation Skills 

• Emotional Intelligence