ABOUT OUR CONSULTANCY
Determined to drive Customer Experience in Africa, Ream CXC was formed to help organizations and government agencies reach that next level in customer experience without losing their personality.
At Ream CXC, our business is helping your business succeed. Whether you need help with CX strategy, CX solutions, CX training, or need to change up your CX game to higher-level executive action, we’ve got programs and services you need to make your business rock.
Tailor-made Solutions for Your Business
A Different Approach
REAM CXC consults for companies and individuals seeking to improve their service quality and standards for individuals, departments, and organizations. We help build and manage your service delivery units to produce the required standards in meeting business objectives.
We assist clients and organizations in formulating clear and effective service policies tailored to improve customer experience and increases customer engagement and customer loyalty.
From the conducting of analysis, through the monitoring, assessment, and implementation of quality standards, REAM CXC helps to design and implement processes, procedures, and KPIs that measure the performance of service delivery staff in organizations.
Quality Over Quantity
REAM CXC has a wealth of experience in contact center setup for all organizations. We also handle contact center upgrades, expansions, alignments and realignments to suit the needs and objectives of organizations.
We also help organizations to survey performance standards, from the front-line of the organization to the functional units. We design Voice of Customer (VoC) solutions that inform stakeholders of areas of improvement and high-performance areas in organizations to assist in decisions making
p k barnes
“Working with Ream CXC was awesome – we knew that they would offer us a very strong customer experience framework and that it would be handled in a very organized and professional way. I couldn’t recommend them enough.”
Andrew Takyi Appiah
“We knew we had a great team, but we didn’t know how to take the business to the next level so that we could see real success. The comprehensive customer experience training program offered by ReamCXC worked!”
The Managing Consultant of REAM CXC has been instrumental in the drive of CX in Ghana and Nigeria, I have had the pleasure of hosting her on my programs in Nigeria, and she has shown an in-depth knowledge and expertise on CX.
“Our contact center had been ramped up to full time, but the agents just “weren’t there”. We didn’t know what we were doing wrong. After a training session with Ream CXC, we were shown us an amazing number of areas we could be more efficient and effective .”